Payment

Payments must be made in full prior to commencement date. 

Payment can be made via direct bank transfer.

Refunds & Program Changes

• No refunds or compensation if the owner removes their dog from the Board and Train program for any reason. 

• If training is slower than expected, Wolfpack Dog Training may ask to extend the stay - this is  optional for the owner, and will be at an extra cost.

• Owners must pay for any damage their dog causes to the facility or Wolfpack Dog Training’s property.

Emergencies, Illness & Suspension

• If a dog gets sick or behaves unusually, Wolfpack Dog Training will contact the owner right away. The program may be paused due to illness. Once the dog is better, training can continue at a later date, free of charge.

• The same applies if a female dog comes into season during the program.

• No partial refunds if the owner chooses not to return the dog for the arranged new date.

• Emergency vet visits will be covered by the owner. Wolfpack Dog Training will take the dog to the nearest vet and contact the owner.

• In natural disasters or fires, Wolfpack Dog Training will evacuate and do their best to keep dog safe.

• Wolfpack Dog Training is not responsible for any illness, injury, or death that may occur during the stay.

Dog Behaviour

• Owners must be fully honest about their dog's behaviour history, including:

• - Any past bites

• - Aggression or attacks

• - Separation anxiety

• - Escaping or fence-jumping

• - Destructive habits

• If the dog has been reported to council or classified as dangerous/menacing, this must bedisclosed before the program starts.

• Owners must provide all relevant medical history and information on current health issues.

• Medication must be labelled clearly, with dosage and frequency communicated.

Personal Belongings & Food

• Owners must supply enough dog food in a suitable container or original packaging.

• If the dog runs out, owners can drop off more or reimburse Wolfpack Dog Training if they buy it on the owner's behalf.

• Bedding, toys, and other items can be brought to help the dog feel at home.

• Wolfpack Dog Training is not responsible for lost or damaged personal items.

General Info

• The Board and Train program is full-time and held on-site at Wolfpack Dog Training (except in emergencies).

• Dogs will be taken to public places for off-site training, based on their needs and training goals.- Photos and videos may be taken for marketing. Wolfpack Dog Training owns these and will not include names or personal info.

• Wolfpack Dog Training will work hard on the training goals discussed with the owner, but results can't be guaranteed

 Each dog is unique and outcomes depend on many variables such as age, past behaviour, genetics, length of stay, and more.